Privacy Policy

Pro-Spec Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights.

1. Who We Are

Pro-Spec Services is responsible for your personal information.

Business name: Pro-Spec Services
Contact: info@pro-specservices.co.uk
Telephone: 07920146368
Address: 9 Rockside Ave, Bristol

For the purposes of UK data protection law, Pro-Spec Services is the data controller for the personal information we collect and use.

2. Information We May Collect

Depending on how you interact with us, we may collect:

• Your name

• Address

• Email address

• Telephone number

• Information you provide when making an enquiry

• Information relating to services you request or purchase

• Payment and transaction information

• Information you provide when communicating with us

• Website usage information, such as IP address and cookies

We only collect information that we reasonably need for our business purposes.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries

• Provide and manage our services

• Process orders and payments

• Communicate with you about your enquiry or service

• Maintain business and financial records

• Improve our services and website

• Meet our legal and regulatory obligations

• Send marketing communications where we are legally permitted to do so

We will not use your personal information for unrelated purposes without explaining this to you and, where required, obtaining your consent.

4. Our Legal Basis for Using Your Information

UK data protection law requires us to have a lawful reason for using personal information.

Depending on the circumstances, we may rely on:

• Contract – where we need your information to provide a service you have requested.

• Legitimate interests – where using your information is necessary for running and improving our business, provided this does not unfairly override your rights.

• Legal obligation – where we are required to keep or provide information by law.

• Consent – where we ask you for permission to use your information for a particular purpose.

5. Marketing

We may occasionally send information about our services, offers or news where permitted by law.

You have the right to object to direct marketing at any time.

You can unsubscribe from marketing emails by using the unsubscribe option provided or by contacting us directly.

We will not sell your personal information to third parties.

6. Who We Share Your Information With

We may share information with trusted third parties where necessary to operate our business, for example:

• Payment providers

• Website and hosting providers

• IT and software providers

• Professional advisers

• Delivery or service providers where necessary

• Government bodies or authorities where we are legally required to do so

We only share information where there is a legitimate reason to do so and we take reasonable steps to ensure that your information is appropriately protected.

7. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Some information may need to be kept for longer where we have a legal or accounting obligation to do so.

When information is no longer required, it will be securely deleted or disposed of.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies.

Some cookies are essential for the website to operate. Other cookies may be used for things such as analytics, preferences or marketing.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings on our website.

10. Your Rights

Under UK data protection law, you may have the right to:

• Ask what personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain types of processing, including direct marketing

• Request a copy of your personal information

• Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details above.

11. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be made available on our website.

Pro-Spec Services
Contact: info@pro-specservices.co.uk
Telephone: 07920146368
Address: 9 Rockside Ave, Bristol